Green SM Driver Referral Programme

Terms and Conditions, Netherlands

For the Referrer (Driver)

Summary

Thank you for inviting riders to Green SM. For each new rider who signs up with your referral code and completes their first trip, you earn a referral reward.

• You earn a base reward of EUR 3 for each valid referral.
• If you reach 5 or more valid referrals within the reward period, you earn an additional EUR 2 for each valid referral in that period, so EUR 5 per referral in total.
• A valid referral is a new rider who signs up with your code in the Netherlands and completes a qualifying first trip. Green SM verifies each referral before it is rewarded.
• A new rider is someone who has never previously held a Green SM account. Green SM may verify eligibility using reasonable and proportionate checks, including phone numbers, email addresses and device identifiers. The use of an identifier previously associated with another account will not automatically disqualify a person where they can reasonably demonstrate that they are a different individual.
• A first trip qualifies when it is a ride-hailing trip booked through the Green SM app, successfully completed and paid in full, not cancelled, not fully refunded, not paid through Corporate Billing, and completed during the promotion period.
• The reward period for calculating referral rewards and determining eligibility for additional rewards is the calendar month for all participating drivers, regardless of their contractual status or payment frequency.
• You can earn rewards for a maximum of 20 valid referrals per calendar month. Referrals exceeding this limit will not qualify for additional rewards. The same monthly limit applies to employed and independent drivers.
• Rewards earned within a reward period are verified and reconciled before payment. For employed drivers, referral rewards are processed through payroll and paid together with their salary, subject to applicable wage tax and social security requirements. For independent drivers (ZZP), referral rewards are aggregated weekly and credited to their Driver wallet following verification, in accordance with the applicable commercial agreement and Green SM’s Driver Engagement policy. Referral rewards are additional to any contractual remuneration and do not affect existing statutory or contractual entitlements.
• Where Green SM has reasonable grounds to suspect fraud or misuse, it may temporarily withhold disputed referral rewards pending reasonable investigation. Any decision to cancel or recover rewards or restrict participation will be proportionate, based on the available evidence and subject to applicable Dutch law. Participants will be informed of the reasons and may request an individual review of the decision.
• The Programme runs from 12 October 2026 until 31 January 2027, unless Green SM announces an extension through its official driver communication channels. Green SM will provide at least 14 days’ notice before ending the Programme early or introducing changes that reduce referral rewards, except where immediate action is legally required. Rewards already validly earned will remain payable.

Full Terms and Conditions

1. Organiser

1.1 The Driver Referral Programme (the “Programme”) is operated by Green and Smart Mobility Netherlands B.V. (“Green SM”, “we”), provided that it is the contracting entity responsible for the Programme. By participating, you agree to these Terms and Conditions, which apply together with your applicable employment agreement or independent driver agreement and the relevant Green SM policies. In the event of any conflict, mandatory Dutch law and applicable contractual employment rights shall prevail.

1.2 If a specific campaign has additional conditions, they will be shown in the app together with the campaign.

2. Who can take part

2.1 To participate as a referrer (“Referrer”), you must be at least 18 years old, be an active Green SM driver under either (i) an employment agreement with Green SM or (ii) an applicable independent driver or commercial agreement with Green SM, and have a Green SM account in your own name with an issued referral code. Participation is voluntary and does not create any obligation to obtain referrals or affect the participant’s existing contractual rights.

2.2 Each person may use only one Green SM account to take part in the Programme.

2.3 Drivers take part only in this Programme. A referral made with your code is rewarded only under these terms and not under the Rider Referral Programme.

3. Who can be referred

3.1 The person who signs up with your referral code (“Referee”) must be at least 18 years old and a new rider. A new rider is someone who has never previously held a Green SM account. Green SM may verify eligibility using reasonable and proportionate checks, including phone numbers, email addresses and device identifiers. However, the use of an identifier previously associated with another account shall not automatically disqualify a person where they can reasonably demonstrate that they are a different individual. Green SM may reject a referral where there is sufficient evidence of duplicate accounts, fraud or misuse. The Referee may request an individual review of an eligibility decision.

3.2 The Referrer and the Referee must both be registered in the Netherlands, and the Referee’s qualifying first trip must be completed in the Netherlands.

3.3 A referral is not valid if the Referee is the same person as the Referrer, if the Referee’s account shares a device, phone number, email address or payment method with the Referrer’s accounts, or if the Referee has more than one account.

3.4 Green SM may carry out reasonable checks to confirm these conditions.

4. Rewards

4.1 You earn a base reward of EUR 3 for each valid referral. A referral is valid when the Referee meets clause 3, completes a qualifying first trip, and Green SM has verified that the referral is not a duplicate.

4.2 A “qualifying first trip” is the first trip that the Referee completes after signing up with the Referrer’s code, and that:

(a) is a ride-hailing trip booked through the Green SM app;

(b) has been finished and the amount due has been paid in full;

(c) was not cancelled during the trip and has not been fully refunded;

(d) was not paid with Corporate Billing; and

(e) was completed while the promotion is running.

4.3 If you reach 5 or more valid referrals in the same reward period, you earn an additional EUR 2 for each valid referral in that period, so EUR 5 per referral in total. If you do not reach this threshold, the additional amount is not paid.

4.4 The reward period for determining referral eligibility and reward thresholds is the calendar month for all participating drivers, regardless of their contractual status or payment frequency.

4.5 Participants may earn rewards for a maximum of 20 valid referrals per calendar month. Referrals exceeding this limit will not qualify for additional rewards. Payment dates may differ between employed drivers and independent drivers in accordance with their respective contractual arrangements.

5. Verification and payment

5.1 Rewards earned within a reward period are verified and reconciled by Green SM before each payment. You can ask about the status of a referral through the in-app Help Center.

5.2 Employed drivers: Valid referral rewards will be processed through Green SM’s payroll and paid in accordance with the applicable payroll schedule, subject to mandatory wage tax and social security deductions. Referral rewards are additional to the employee’s contractual remuneration and shall not replace, reduce or offset contractual wages, statutory holiday allowance or other mandatory employment entitlements.

5.3  Independent drivers: Valid referral rewards will be calculated and credited to the participant’s Driver wallet in accordance with the applicable commercial agreement and Green SM’s Driver Engagement policy. Rewards will be aggregated weekly following verification. Any additional reward under clause 4.3 will be credited once the applicable threshold has been met and verified. Payment and invoicing arrangements shall comply with applicable Dutch tax and commercial requirements.

5.4 Rewards may be subject to tax. Green SM withholds tax and contributions where the law requires it.

5.5 If a reward has been paid in error or is subsequently determined to be invalid, Green SM may seek recovery in accordance with applicable Dutch law and the relevant contractual arrangements. Any recovery involving employee remuneration must comply with statutory wage protection and set-off restrictions. Green SM will provide the participant with the reason for the correction and an opportunity to dispute the decision before recovery is implemented, except where immediate action is legally justified.

5.6 Rewards cannot be transferred to another person.

6. How you may share your code

6.1 Your referral code is for personal, non-commercial use. You may share it with people you know. You may not:

(a) publish the code on coupon, voucher or deal websites, or buy, sell or trade referral codes;

(b) use paid advertising, including bidding on “Green SM” or similar search terms, to promote your code;

(c) send unsolicited messages (spam) to people you do not know;

(d) offer money, gifts or other incentives to people to sign up or take trips;

(e) make false or misleading statements about Green SM or the programme, or use Green SM’s logo, images or content without permission;

(f) pressure passengers to use your code, or make a trip depend on the passenger signing up.

6.2 You must follow the law, including marketing rules, when you share your code.

7. Fraud and abuse

7.1 Creating multiple accounts, referring yourself, fake or manipulated trips, using bots or automated tools, interfering with our systems, and giving false information are not allowed.

7.2 Where Green SM has reasonable grounds to suspect fraud or misuse, it may temporarily withhold the disputed referral rewards while conducting a reasonable investigation. Any decision to cancel rewards, exclude a participant or take further contractual action shall be proportionate, based on the available evidence and subject to applicable Dutch law. Employment-related disciplinary measures shall be assessed separately in accordance with Dutch employment law. Participants will be given a reasonable opportunity to provide an explanation before a final adverse decision is made, unless immediate protective action is necessary.

7.3 We will inform you of our decision and the reason for it. If you disagree, you can contact us through the in-app Help Center, give us any information you consider relevant and ask for a review by a member of our staff. We will reply promptly.

8. Personal data

8.1 Green SM processes personal data necessary to administer the Programme, verify referral eligibility, calculate rewards and prevent fraud in accordance with the General Data Protection Regulation (GDPR) and the applicable Privacy Notice. Such processing may include referral codes, relevant trip information and account identifiers where necessary and proportionate. The Privacy Notice explains the purposes and lawful bases of processing, applicable retention periods, data subject rights and any relevant automated decision-making. Green SM will implement appropriate technical and organisational safeguards and provide access to personal data only to authorised personnel.

8.2 We will only inform you that a referral has been completed. We will not share the Referee’s name or trip details with you. You must not ask riders for personal data on our behalf.

9. Changes and termination

9.1 The Programme starts on 12 October 2026 and ends on 31 January 2027, unless Green SM announces an extension before the scheduled end date through its official driver communication channels. Any extension or amendment shall not adversely affect rewards already earned under the Programme.

9.2 We may change, suspend or end the Programme for valid reasons, for example changes in law, misuse of the Programme or changes in market conditions. We will give at least 14 days’ notice in the Driver app and/or through official Green SM driver channels before the Programme ends or before changes that reduce the rewards.

9.3 Rewards already earned before a change or ending remain payable. We may end an individual’s participation with immediate effect if we have reasonable grounds to suspect fraud or abuse.

10. Governing law

10.1 These terms are governed by Dutch law. Employment matters remain governed by your employment contract and applicable employment law. Your mandatory rights under the law of the country where you live or work are not affected.

11. Limitation of liability

11.1 Green SM shall not be liable for any failure to participate in the Programme, delay in allocating rewards or loss arising from technical failures, operational disruptions, network outages or other circumstances beyond Green SM’s reasonable control, provided that Green SM has taken reasonable measures to prevent or mitigate such circumstances. This limitation shall not apply to rewards validly earned under the Programme, damage caused by intent or deliberate recklessness, or liability that cannot lawfully be excluded or limited under mandatory Dutch law.

12. Relationship between the Referrer and Green SM

12.1 The Referrer participates in the Programme in their own name and has no authority, solely by virtue of participating in the Programme, to enter into agreements, make representations, offer additional benefits or otherwise legally bind Green SM towards third parties, unless expressly authorised by Green SM. This provision does not affect any authority or responsibilities separately granted to the Referrer under an applicable employment agreement or other written agreement.

12.2 Participation in the Programme does not entitle the Referrer to any additional referral fees, commissions, reimbursements or other Programme-related compensation beyond the rewards expressly provided for in these Terms and Conditions, unless otherwise agreed in writing. This provision does not affect the Referrer’s contractual remuneration, statutory employment entitlements or any other rights arising independently of the Programme.

For the Referee (New Rider)

Summary

Welcome to Green SM. Sign up with a driver’s referral code and get 50% off your first 2 trips, up to a maximum of EUR 10 per trip.

• Only available to new users aged 18 or over. You are not a new user if an account was ever registered with your phone number, email address or device, even if it was later deleted.
• The referral code must be entered while creating your account and before booking your first trip.
• You must sign up in the Netherlands, the same country as the person who referred you, and take the trips in the Netherlands.
• The discount is valid for 30 days from the date it is added to your account. If a discounted trip is fully refunded, you can still use the discount on a later trip within this period.
• The discount applies to the trip fare only. Tolls, parking, waiting time and other additional fees are charged separately.
• Valid for all payment methods except Corporate Billing.
• Cannot be combined with other promo codes.
• Green SM may remove the discount if we have reasonable grounds to suspect abuse or fraud. You can ask us to review any decision.
• The promotion runs from 12 October 2026 until 31 January 2027 or until further notice.

Full Terms and Conditions

1. Organiser

1.1 The referral offer for new riders is operated by Green SM in the Netherlands (“Green SM”, “we”). By signing up with a referral code, you agree to these terms and to Green SM’s general terms and conditions for the use of its services (the “General Terms”).

1.2 If a specific campaign has additional conditions, they will be shown in the app together with the campaign.

2. Who can take part

2.1 You must be at least 18 years old and a new rider. A new rider is someone who has never had a Green SM account. A person is not a new rider if an account was ever registered with the same phone number, email address or device, even if that account was later deleted or closed.

2.2 You may hold only one Green SM account. The referral code must belong to a Green SM driver registered in the Netherlands. You cannot use your own code, or a code from someone whose account shares your device, phone number, email address or payment method.

2.3 You must enter the referral code while creating your account and before booking your first trip.

3. Your discount

3.1 You receive 50% off your first 2 ride-hailing trips booked through the Green SM app and taken in the Netherlands, up to EUR 10 per trip. The discount is added to your account when you sign up with a valid referral code, subject to the checks in clause 4.

3.2 The discount is valid for 30 days from the date it is added to your account, after which it expires. If a discounted trip is fully refunded, you can still use the discount on a later trip within this period.

3.3 The discount applies to the trip fare only. Tolls, parking, waiting time and other additional fees are charged separately. It is valid for all payment methods except Corporate Billing, and cannot be combined with other promo codes.

3.4 The discount has no cash value, cannot be exchanged for money, and cannot be transferred to another account.

4. Fraud and abuse

4.1 Creating multiple accounts, using a code you are not entitled to use, and giving false information are not allowed. Green SM may carry out reasonable checks to confirm that you are eligible.

4.2 If we have reasonable grounds to suspect misuse, or find that you are not a new rider, we may remove, cancel or reverse the discount and, in serious cases, suspend or close your account in accordance with the General Terms.

4.3 We will inform you of our decision and the reason for it. If you disagree, you can contact us through the in-app Help Center, give us any information you consider relevant and ask for a review by a member of our staff. We will reply promptly.

5. Personal data

5.1 You provide your own information when you sign up and enter the referral code. Green SM processes personal data in connection with the offer in accordance with the privacy notice that Green SM makes available to you as a rider (the “Privacy Notice”). This includes your referral code, registration data, and identifiers such as phone number, email address, device ID, IP address and payment method, which we use to check eligibility and prevent misuse. The Privacy Notice explains the legal basis, how long data is kept and your rights.

5.2 We will only inform the person who referred you that a referral has been completed. We will not share your name or trip details with them.

6. Changes and termination

6.1 The promotion runs from 12 October 2026 until 31 January 2027 or until further notice.

6.2 We may change, suspend or end the offer for valid reasons, for example changes in law, misuse or changes in market conditions. Any change will be announced in the Green SM app. Discounts already added to your account remain valid until their expiry date.

7. Governing law and consumer rights

7.1 These terms are governed by Dutch law. If you are a consumer, you keep the mandatory consumer rights you have under the law of the country where you live.

8. Limitation of liability

8.1 Green SM shall not be liable for delays or failures in providing promotional discounts caused by circumstances beyond its reasonable control, provided that Green SM has taken reasonable measures to prevent or mitigate such circumstances. This limitation shall not affect discounts already validly granted, the Referee’s statutory consumer rights or any liability that cannot lawfully be excluded or limited under applicable Dutch law.