These Terms & Conditions (“TnC“) set out the general principles applicable to the “Green Challenges” feature (the “Feature”) available on the Green SM application (the “App”) in the Indonesian market, including the types of missions announced by Green SM from time to time.
The Feature may offer different missions, challenges, and activities (collectively, “Missions”) from time to time, including but not limited to daily, weekly, and monthly Missions, trip accumulation Missions, consecutive-day Missions, and other Missions implemented by Green SM from time to time.
Each Mission may be subject to additional terms and conditions, which will be displayed for the respective Mission. Information relating to each Mission, including participation requirements, start time, end time, eligible activities, completion requirements, rewards, and reward quantities, and other applicable conditions, will be displayed on the App.
I. Scope and Subjects of Application
1. The Feature is available to Users who have a valid Green SM account in Indonesia, whose account is in good standing, and who meet the participation requirements specified on the Green SM App. The Feature is only available to Users who are presented with and have access to the “Green Challenges” feature on the App.
2. By accessing, participating in the Feature or completing any Mission, the User confirms that he or she has read, understood and agreed to these Terms, Green SM’s Terms of Service and Green SM’s Privacy Policy applicable in Indonesia.
Terms of Service in Green SM Indonesia
Green SM Indonesia’s Privacy Policy
3. Participants under the age of 18 are only allowed to participate in and process personal data to the extent that they are in accordance with Indonesian law and the requirement for parental or legal guardian consent prior to accepting these T&Cs or participating in the Feature.
4. This “Green Challenges” feature is only applicable to the latest version of the App released by Green SM.
5. Green SM reserves the right to restrict or terminate the User’s access to the Feature if the User fails to meet the eligibility requirements, violates this TnC or Green SM’s Terms of Use, or is reasonably suspected of fraud, abuse or manipulation of the Feature.
II. Participation Mechanism
1. Each Mission can be designed with different conditions and will be displayed in detail at each mission. Each mission has its own start time, end time, and completion of conditions. Participants are only allowed to record progress for active missions. Green Challenges may include various types of missions, including but not limited to daily, weekly, monthly missions, missions that require activity to be performed on consecutive days, trips accumulation missions, or other missions implemented by Green SM from time to time.
2. Green SM reserves the right to add, modify, suspend, or remove any type of Mission from time to time without issuing separate T&Cs, provided that the applicable terms and conditions of the relevant Mission are clearly displayed on the App when the Participant joins or participates in such Mission. Green SM may also adjust the implementation period, suspend, or terminate all or any part of the Feature where reasonably necessary due to operational or technical considerations, budget limitations, system security or integrity, requirements of competent authorities, or other circumstances permitted or required under applicable laws and regulations. Green SM will provide notification through the appropriate communication channel, where required or reasonably practicable. Where any such change affects the interests of Participants, Green SM will provide notice through the App or other official communication channel to the extent required or permitted by applicable laws and regulations. Any Rewards that have been validly earned prior to the effective time of any suspension or termination will be processed in accordance with Green SM’s notice and applicable laws and regulations.
3. “Eligible Activity” means an activity, transaction, trip, order, or other activity that satisfies the eligibility criteria specified for the relevant Mission. Only trips or activities that are valid and satisfy the applicable criteria, as determined based on Green SM’s system records, will be counted toward the completion of a Mission. Canceled, fraudulent, invalid, or otherwise ineligible trips or activities, as determined by Green SM based on its system records and applicable criteria, will not be counted. Mission progress may be updated after the relevant transaction reconciliation has been completed. Where transaction data requires additional processing time, the time at which Mission progress is displayed may differ from the time at which the relevant trip or activity was performed or completed.
4. Missions will end when the program period ends or when the Rewards have been awarded, whichever comes first.
5. The number of Rewards available for a Mission may be limited. Accordingly, a Mission may end earlier than the stated Mission period once all available Rewards have been fully allocated, without prior notice, to the extent permitted by applicable laws and regulations.
III. Rewards
1. Participation in a Mission does not guarantee that the Participant will receive any Reward. The Participant will only be entitled to receive a Reward upon fully satisfying all applicable requirements and conditions of the relevant Mission and provided that the Participant has not violated these T&Cs.
2. “Reward” means any prize, incentive, voucher, credit, points, or other benefit made available by Green SM to a Participant upon the successful completion of a Mission, as specified for the relevant Mission on the App.
3. Where the number of Rewards available for a Mission is limited, Rewards will be awarded on a “First Come, First Served” (FCFS) basis. Accordingly, Participants who successfully complete the applicable Mission first will be eligible to receive the relevant Reward first, until the allocated number of Rewards has been exhausted or the applicable Mission period has expired, whichever occurs earlier.
4. Each Reward may be subject to a specific validity or expiry period. The User must use the Reward within the applicable validity period. Green SM will not be responsible for, or process, any complaint or claim relating to a Reward that has expired due to the User’s failure to use it within the applicable validity period.
5. The use of Rewards is subject to these T&Cs, Green SM’s Terms of Use, and any additional terms and conditions applicable to the relevant type of Reward.
6. Unless otherwise stated, all Rewards are non-transferable and may not be exchanged for cash or any other form of monetary equivalent or credit.
7. Green SM may, in its sole and absolute discretion, replace the Reward with another Reward equivalent value if the original Reward is no longer available.
8. Any taxes, duties, fees, or other charges imposed by any competent governmental authority in connection with the receipt or use of a Reward shall be handled in accordance with applicable laws and regulations. Where required by applicable laws and regulations, Green SM may withhold, deduct, or report any applicable taxes or other amounts from the Reward.
9. In awarding Rewards, Green SM may require Users to provide valid identification documents or other information reasonably necessary to verify their identity and prevent or detect fraud, abuse, or misuse of the Feature. Green SM reserves the right to withhold or refuse a Reward if the User fails to complete or cooperate with the applicable verification process.
IV. Collection and Processing of Personal Data
1. By accessing, participating in, or completing any Mission under the Green Challenges Feature, the User acknowledges and consents to the collection, use, storage, processing, and other handling of the User’s personal data for the purposes of administering the Feature, determining Mission eligibility and completion, calculating and distributing Rewards, analyzing and improving the Feature, preventing and detecting fraud, abuse, manipulation or misuse, verifying the User’s identity where necessary, handling complaints and inquiries, and complying with applicable laws and regulations, in accordance with Green SM’s Privacy Notice and applicable personal data protection laws and regulations.
2. The collection and processing of the User’s personal data will be carried out in accordance with Law No. 27 of 2022 on Personal Data Protection (the “PDP Law”), its implementing regulations, Green SM’s Privacy Policy, and other applicable personal data protection laws and regulations in Indonesia.
3. Participants have rights in relation to their personal data as provided PDP Law, its implementing regulations, Green SM’s Privacy Policy, and other applicable Indonesian laws and regulations. These rights include, as applicable, the right to access, correct, update, complete, and delete their personal data, withdraw consent where the processing is based on consent, and exercise other rights available under the PDP Law.
4. Where a Participant exercises their rights, including withdrawing consent or requesting restriction or deletion of their personal data, and such request affects Green SM’s ability to process personal data necessary for the operation of the Feature, Green SM may be unable to continue providing the relevant functionality or any benefits associated with such functionality, to the extent permitted under the PDP Law.
V. Availability of the Feature
1. Green SM does not guarantee that the Feature, any Mission, or any related functionality will be continuously available, uninterrupted, secure, or error-free.
2. The availability or operation of the Feature may be affected by maintenance, technical issues, system updates, network disruptions, or other circumstances beyond Green SM’s reasonable control.
3. Green SM may temporarily suspend, restrict, or modify access to the Feature where reasonably necessary to maintain, update, secure, or improve the App or its systems, or to address any technical, operational, security, or regulatory matters.
4. Where reasonably practicable and to the extent required by applicable laws and regulations, Green SM will provide notice of any material suspension or unavailability of the Feature through the App or other appropriate communication channels.
VI. Miscellaneous
1. Participants may voluntarily share information about the Feature through the sharing functions or other features made available by Green SM. Any such sharing is voluntary. Participants are solely responsible for any content or information that they choose to share on third-party platforms and for ensuring that such sharing complies with the applicable terms and conditions of those platforms.
2. Green SM reserves the right to refuse to grant, withhold, cancel, or revoke any Reward, and/or restrict, suspend, or terminate a User’s access to the Feature, if Green SM reasonably determines that the User has engaged in fraudulent, abusive, manipulative, or other abnormal conduct intended to obtain an improper or unauthorized benefit from the Feature. Such conduct includes, but is not limited to:
a) creating or using multiple accounts to obtain additional benefits;
b) using another person’s account;
c) providing false, misleading, or inaccurate information;
d) creating, initiating, or using fictitious, fraudulent, or otherwise invalid transactions or trips to complete a Mission;
e) canceling, modifying, or otherwise manipulating transactions or trips to satisfy Mission requirements in a manner inconsistent with the applicable Mission mechanism;
f) using bots, scripts, software, automated systems, or other tools to interfere with or manipulate the Feature or Green SM’s systems;
g) exploiting bugs, errors, vulnerabilities, or other technical issues in the Feature or Green SM’s systems to obtain additional or unauthorized Rewards;
h) purchasing, selling, transferring, or otherwise sharing accounts or rights to Rewards; or
i) engaging in any other conduct intended to obtain an improper or unauthorized advantage in connection with the Feature.
3. Green SM reserves the right to amend, modify, or update these T&Cs from time to time. Green SM will use reasonable efforts to notify Users in advance of any material changes through the App or other appropriate communication channels, where required by applicable laws and regulations. Any changes will become effective on the date specified in the relevant notice. To the extent permitted by applicable laws and regulations, the User’s continued access to or participation in the Feature after the effective date of such changes will constitute the User’s acceptance of the amended T&Cs.
4. To the extent permitted by Indonesian law, Green SM’s decisions regarding the operation of the Feature, including determining the validity of Missions and awarding Rewards, are final.
5. Green SM shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with the Feature, including loss of profits, loss of anticipated benefits, or loss of opportunity, whether arising directly or indirectly from the User’s participation in the Feature. Nothing in these T&Cs shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable laws and regulations.
6. This TnC is governed by the laws of the Republic of Indonesia. Any dispute arising out of or in connection with this TnC shall be subject to the jurisdiction of the competent courts in Indonesia, unless otherwise agreed by the parties.
7. These T&Cs are made available in the Indonesian language and may also be made available in other languages for the User’s convenience. In the event of any inconsistency or discrepancy between the Indonesian language version and any other language version, the Indonesian language version shall prevail, in accordance with Law No. 24 of 2009 on the National Flag, Language, Emblem and Anthem, as amended from time to time, and its implementing regulations.
8. For any questions, inquiries, or complaints relating to the Feature or these T&Cs, Users may contact Green SM Customer Service through the App, by hotline 14068, or by email at [email protected].
